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We are searching for
Customer Success Manager
We are looking for a savvy customer success manager to work with our Office Timeline front-line team, managing the sales and customer service requests. The ideal candidate should have relevant experience in a customer engagement role serving either US or EU customers in English via online tools and email.*
- This position is available exclusively for Romania
Responsibilities
Activities will include:
- Responding by email to customer requests for software pricing. Responding to direct customers and software resellers by preparing new or renewal price quotes using our proprietary sales tool
- Assisting customers co-term licenses by joining their multiple licenses together and prorating them to create one master license
- Investigating customer licenses to support customer requests for assistance with activations, refunds, audits, and transfers
- Building an expertise with our licensing so you can advise and help customers achieve satisfactory purchasing outcomes
- Driving deeper levels of engagement with our corporate customers by being aware of them and offering them services (training or demos) that will lead to improved customer relationships
- Demonstrating Office Timeline through application share leveraging a web conferencing tool (Teams or Zoom)
- Proficiency with Microsoft Excel so you can pull reports and manipulate them to research and find data needed to solve any customer request
- Constant and relentless focus on promoting and evangelizing the product by positioning it positively in all customer conversations, highlighting enhancements and upcoming features
Required Skills and Experience
- Strong English written and verbal skills
- Collaborative (team player) – needs to work well with the rest of our team
- Proficiency with Microsoft Office tools – Outlook, Excel and PowerPoint – is required
- CRM experience (i.e. HubSpot) is preferred
- Comfortable talking to customers on video
- Need to be proactive, process driven and accoutable to work well independenlty
- Can be virtual office but preference for Iasi, Romania location
- Flexible hours to stay connected with the US team – work to 2PM PST (Seattle) min 3 days a week
- Ability to operate individually and “out of the box” when it makes sense to do so
Benefits
- Excellent salary and benefits
- 22 paid vacation days, 2 additional Company paid free days (Christmas and Easter), loyalty program (additional vacation days for people employed for a certain number of years)
- Floating holidays (May 1st, August 15th)
- Continuous learning on all levels (fast integration for new employees, annual training program, professional certificates)
- 5 Company paid leave days for individual study on certificate/school/courses exams
- Flexible working time
- Fun, relaxed, and inclusive team & work environment
- A broad package of medical facilities for employee and one co-beneficiary
- Company paid sport and workout subscriptions
- Preferential banking services
- Monthly meal vouchers
- Legally accepted gift vouchers for employees and children of employees
- End Year, Easter and childbirth bonuses
If you think you’re a good candidate for this job, please send your resume now. If you know someone else who might be interested in this opportunity, please forward them this information.
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