Job Summary
Receptionists working in restaurants perform different tasks and responsibilities according to the particular needs of the firm.
Industry : Food & Beverage (Chinese Restaurant)
Job Description
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- Draw up client bookings for tables and ensure that tables are set before clients’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and proffer solutions to issues within your capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of payments received and make detailed notes of balance payments
- Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Job Requirement
- Highly organized, detail-oriented and a great communicator
- Fluency in Chinese or Mandarin is highly preferred.
- Minimum qualification SPM / Diploma /Degree
- Prior experience as a receptionist, Front Office or in a related field.
- Professional attitude and appearance, self-initiative and willing to learn.
- Excellent phone etiquette and communication skills
- Multitasking ability
- Possess retentive memory to remember bookings & ability to pay attention to details
Job Type: Full-time
Salary: RM1,800.00 - RM2,500.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
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