About the role:
As a Senior Application Support Specialist, you will be responsible for providing consultations, guidance and problem solving expertise in the team supporting business and mission critical services supporting DHL Supply Chain.
You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc.) to maintain internal applications with minimal disruptions to the production environment.
Your work:
$ads={1}
Receives requests for support from business users- Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs and current processes and procedures
- Investigates problems and other support requests and takes appropriate actions
- Analyze and prioritize problem tickets
- Raise cases with External vendors like SOTI , Honeywell , Zebra….
- Testing and deployment of new application versions
- Follows quality standards and policies
- Liaises with staff responsible for the design & development of system enhancements to overcome known problems or further fulfill user requirements
- On-call support (rotation within the team)
You should have:
Analytical skills and ability to get quickly from incident/problem to solution- Customer focus approach
- Fluent English (both verbal and writing)
- Previous experience in area of IT support
- Experience in Windows server administration
- Advanced knowledge of Powershell scripting
- Familiar with MS SQL and/or Oracle DB, active SQL usage
- Experience in Asset Management
- Experience in Mobile Device Management
- Android Knowledge
- Team player attitude
Nice to have:
Knowledge of web / application servers (Tomcat, Apache, Weblogic, IIS)- Cloud technologies such as Openshift, Azure, Docker
- Android SDK Development
We offer:
Internal and external trainings- Great team of professionals and possibility of development
- Full support from colleagues during onboarding
- Modern offices in Chodov next to metro station
- Huge number of internal job opportunities within the company
- Home office
- Permanent contract
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
- Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…
For more details do not hesitate to contact lukas.adam@dhl.com.
$ads={2}
