Posted
25-May-2023
Service line
GWS Segment
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Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Espoo - Uusimaa - Finland, Helsinki - Uusimaa - Finland
We are now looking for office coordinator to join our team at our client’s premises in Espoo. The Office Coordinator will be primarily responsible for the delivery of all compliance & building related issues & managing the Customer Service experience, ensuring exceptional client interaction. The individual will work with the Facilities Manager ensuring a consistent and smooth delivery. They will also be multi-skilled to meet the wide and varied requirement of the role.
Responsibilities:
Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements- Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
- Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
- Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
- Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
- Report all accidents, occupational illnesses, and emergencies in relevant books/documentation
- Ensure all contractors, under sphere of control, operate within appropriate HSE processes and client HSE standards
- Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
- Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
- Carry out Mail Room and logistics activities as required, including support for client’s Sweden operation
- Monitor and maintain stationery levels
- Co-ordinate site waste and recycling arrangements
- Co-ordinate with Security and report any faults on access entry system where necessary
- Raise Purchase Orders with the Contract Support for goods or services as required, in compliance of business controls at all times
- Act as responsible person in line with DFA to carry out cost control function
- Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
- Provide and arrange cover for the FM team as defined by line management
- In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.
Competencies
Delivery of all compliance- Delivery and resolution for all building related items
- Delivery of site logistics function
- Quality Standards, Image and Innovation
- Planning, Prioritising and Organising
- Problem Solving
- Trustworthy and Discreet
- Self Motivation
- Team Player
- Living the Brand
- Service Excellence
- Effective Interaction with Others
- Communication
- Continuous Improvement
Skills & expertise
Strong customer services skills and experience within a high profile environment.- Present a self- image of confidence and authority to enable effective customer service delivery.
- Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
- Ability to easily communicate with Client.
- Ability to provide services to the highest specification within a Corporate Building.
- Strong team player within a Customer Service team and Service Providers.
- Ability to manage service disruptions in a seamless manner via effective use of the team’s resources so as to maintain business as usual activity.
- Ability to motivate self and others, excellent time management and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
- Excellent English and basics Finnish language skills
Training & qualifications
Computer literate- Ability to deliver site compliance and all building related items.
- Experience of operating within a Customer Service environment providing reception services to the highest standard.
Performance & excellence
At a formal level the job holder will be charged with a number of Customer Service/relationship objectives including all compliance and building related issues as part of their annual appraisal and development plan.- At an informal level the individual will be encouraged to actively participate in the customer service and wider FM team to drive continuous improvement.
Location & working times
Our customer premises in Espoo- Operate to an average 37,5 hours working week, delivering services between the hours of 08.00-17.00 hrs Monday to Friday.
Send your application and CV with salary request as soon as possible, latest by 11.6.2023 – we contact suitable candidates continually.
Please reach out to our Facility Manager Christopher.purkis@cbre.com or +44 7771 388 255 if you have any questions regarding this recruitment.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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